Shipping policy
Shipping Policy
At POKHRAJ JWELLERS, every piece of jewellery is crafted and shipped with the utmost care to ensure a seamless luxury experience.
✨ Order Processing
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Orders are processed within 1–3 business days after confirmation.
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Made-to-order or customized jewellery may take 5–10 business days, clearly mentioned on the product page.
🚚 Delivery Timeline
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India-wide Delivery: 4–7 business days after dispatch.
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Delivery timelines may vary based on location, courier partner, or unforeseen circumstances.
💎 Shipping Charges
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Complimentary shipping on all prepaid orders.
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COD (if available) may include an additional service charge.
🔒 Secure & Discreet Packaging
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Jewellery is shipped in tamper-proof, premium, and discreet packaging.
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Each order undergoes strict quality checks before dispatch.
📦 Order Tracking
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Once dispatched, tracking details are shared via SMS/Email/WhatsApp.
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Real-time tracking available until delivery.
📍 Address Accuracy
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Please ensure your shipping address and contact number are accurate.
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We are not responsible for delivery delays due to incorrect or incomplete details.
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Re-delivery charges may apply.
🌍 International Shipping
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International shipping is [available / not available].
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Customs duties, taxes, and import charges (if applicable) must be borne by the customer.
🕰 Delivery Delays
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During festive seasons or sales, deliveries may take longer.
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In rare cases of delay, our support team will proactively assist you.